Shipping policy

SHIPPING POLICY

Last updated: 26 August 2026

Thank you for shopping with Hensky Thurs.

This Shipping Policy explains our available delivery options, estimated delivery timeframes, order tracking and what happens if there is a problem with your delivery.

This policy applies to orders placed through HenskyThurs.store for delivery within Australia.

1. Shipping Options

We currently offer the following shipping options within Australia:

Express Shipping

Estimated delivery: 5–8 business days

Express Shipping is a paid shipping service.

The applicable Express Shipping charge will be clearly displayed at checkout before you complete your purchase.

Standard Shipping

Estimated delivery: 5–12 business days

Standard Shipping is FREE.

No standard delivery charge applies to eligible orders shipped within Australia.

2. Shipping Summary

Express Shipping
5–8 business days
Paid

Standard Shipping
5–12 business days
Free

3. Business Days

For the purposes of this policy, business days are generally Monday to Friday, excluding Australian public holidays and other days on which the relevant delivery service does not ordinarily operate.

Weekends and public holidays are not counted as business days when calculating estimated delivery timeframes.

4. Delivery Timeframes

The delivery timeframes shown in this policy are estimates based on our expected fulfilment and carrier delivery times.

Estimated delivery times are:

  • Express Shipping: 5–8 business days

  • Standard Shipping: 5–12 business days

Delivery times may occasionally be affected by circumstances outside our reasonable control, including:

  • carrier disruptions;

  • severe weather;

  • natural disasters;

  • transport interruptions;

  • peak shopping periods;

  • public holidays;

  • incorrect or incomplete delivery information; or

  • other unexpected logistics disruptions.

Where we become aware of a significant delay affecting your order, we will take reasonable steps to provide you with updated information and an appropriate solution where required by Australian law.

5. Order Processing and Dispatch

Once an order has been successfully placed and payment has been confirmed, it will be prepared for dispatch.

You will receive confirmation when your order has been dispatched where applicable.

The estimated delivery timeframe applies to the delivery of your order and may be affected by the time at which the order is placed, weekends, public holidays and circumstances affecting dispatch or transportation.

We will not knowingly accept payment for an order where we know, or should reasonably know, that we cannot supply the goods within the represented timeframe or otherwise within a reasonable time.

6. Shipping Charges

Standard Shipping is provided free of charge.

Express Shipping is a paid service.

The exact Express Shipping cost applicable to your order will be shown during checkout before payment is completed.

We will not add undisclosed mandatory shipping charges after you have submitted your order.

7. Delivery Locations

Hensky Thurs delivers to eligible addresses within Australia.

Availability of particular delivery services may depend on:

  • the delivery address;

  • carrier coverage;

  • the type of address;

  • product restrictions; or

  • other logistical limitations.

If we are unable to deliver to the address provided, we will contact you where reasonably possible.

8. Regional and Remote Areas

Orders to regional, rural or remote areas may be affected by carrier availability or unexpected transportation disruptions.

The shipping option and estimated timeframe available to your address will be communicated through our Website or checkout where applicable.

If a significant delay occurs, please contact us so we can investigate the shipment.

9. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may be provided by email or through another contact method supplied with your order.

Please allow a reasonable period for tracking information to become active after dispatch.

Carrier tracking systems are operated by third parties and may occasionally take time to update.

10. Tracking an Order

Once tracking information has been issued, you can use the provided tracking number or link to follow the progress of your delivery.

If your tracking information:

  • has not updated for an unusually long period;

  • shows an unexpected delivery issue;

  • indicates delivery when you have not received the parcel; or

  • otherwise appears incorrect,

please contact us at:

support@HenskyThurs.store

We will assist with investigating the shipment.

11. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your:

  • full name;

  • street address;

  • unit or apartment number;

  • suburb;

  • state or territory;

  • postcode; and

  • contact details

before completing your purchase.

Hensky Thurs is not responsible for delays caused solely by incorrect or incomplete information provided by the customer, except where Australian law provides otherwise.

12. Address Changes

If you need to change your delivery address, please contact us as soon as possible at:

support@HenskyThurs.store

We will make reasonable efforts to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Any change will also depend on the carrier's policies and capabilities.

13. Failed Delivery Attempts

If the carrier cannot successfully deliver your parcel, it may:

  • attempt delivery again;

  • leave the parcel at a collection point;

  • provide collection instructions; or

  • return the parcel to the sender.

The exact procedure will depend on the carrier responsible for your order.

Customers should follow any instructions provided by the carrier.

14. Unclaimed Parcels

If a parcel is made available for collection and is not collected within the carrier's required period, it may be returned to us.

If your order is returned because it was not collected, please contact:

support@HenskyThurs.store

We will review the circumstances and advise you of the available options.

Reasonable additional shipping costs may apply to re-delivery where the failed delivery was caused by circumstances attributable to the customer and where permitted by law.

15. Incorrect Addresses

If an order is returned because an incorrect or incomplete address was supplied by the customer, we may request payment of reasonable additional shipping costs before re-sending the order.

This does not apply where the delivery error was caused by Hensky Thurs, our fulfilment process or another party for whom we are legally responsible.

16. Delayed Orders

Occasionally, deliveries may be delayed.

If your order has not arrived within the estimated delivery timeframe, please contact:

support@HenskyThurs.store

Please include your:

  • full name;

  • order number; and

  • delivery address.

We will investigate the delivery and provide available information regarding its status.

A delay caused by circumstances outside our reasonable control does not automatically mean that Australian Consumer Law has been breached.

However, if we cannot supply your order on time or within a reasonable time, we will provide an appropriate solution in accordance with applicable Australian law.

17. Significantly Delayed Orders

If an order experiences a significant delay, we will take reasonable steps to investigate the issue with the relevant delivery provider.

Depending on the circumstances and your rights under Australian law, an appropriate solution may include:

  • continuing delivery with your agreement;

  • replacement;

  • cancellation; or

  • refund.

Nothing in this policy restricts any remedy available to you under the Australian Consumer Law.

18. Lost Parcels

If you believe your parcel has been lost in transit, contact us at:

support@HenskyThurs.store

We may investigate the delivery with the carrier before determining the appropriate resolution.

If the parcel is confirmed as lost and Hensky Thurs remains responsible for supplying your order, we will provide an appropriate remedy, which may include:

  • replacement; or

  • refund.

Your statutory rights under Australian law remain unaffected.

19. Orders Marked as Delivered but Not Received

If tracking information indicates that your parcel has been delivered but you cannot locate it, please:

  • check around the delivery location;

  • check with other members of your household;

  • check with building management or reception where relevant;

  • check for any carrier delivery notice; and

  • contact us if the parcel remains missing.

We will assist with investigating the delivery with the carrier where appropriate.

The outcome will depend on the circumstances of the delivery and applicable Australian law.

20. Damaged Parcels

If your parcel or products arrive damaged, contact us as soon as reasonably possible at:

support@HenskyThurs.store

Where reasonably available, please provide:

  • your order number;

  • photographs of the product;

  • photographs of the external packaging;

  • photographs of any visible parcel damage; and

  • a description of the issue.

These details can help us investigate the matter efficiently.

Any request to provide photographs or contact us promptly does not remove or limit your statutory rights under the Australian Consumer Law.

21. Incorrect Orders

If you receive an item that is different from the product you ordered, please contact us.

Where the incorrect item was supplied because of an error attributable to Hensky Thurs, we will provide an appropriate solution and will not require you to bear reasonable costs associated with correcting our error.

22. Multiple-Item Orders

Where an order contains multiple products, items may occasionally be delivered separately.

If this occurs, you may receive more than one parcel or tracking number.

Receiving one part of an order does not necessarily mean that the remaining items have been lost or omitted.

23. Delivery Partners

We may use third-party postal, courier, fulfilment and logistics providers to deliver orders.

The specific carrier may vary depending on the order and delivery destination.

Although delivery may be performed by a third party, the use of a delivery provider does not remove any obligations Hensky Thurs has to you under applicable Australian consumer law.

24. Delivery Instructions

Where delivery instructions can be provided, customers should ensure that they are clear, accurate and safe.

Delivery drivers may be unable to comply with particular instructions where:

  • the request is unsafe;

  • access is unavailable;

  • carrier rules prohibit it; or

  • the requested delivery method is not reasonably possible.

25. Authority to Leave

Where a carrier provides an authority-to-leave or safe-drop option, the availability and conditions of that service may depend on the carrier and delivery location.

Customers should review any carrier-specific options carefully.

Nothing in this section excludes responsibility where liability cannot lawfully be excluded.

26. Public Holidays and Peak Periods

Orders placed or delivered around:

  • Australian public holidays;

  • major promotional periods;

  • peak retail periods; or

  • other periods of unusually high carrier demand

may experience additional processing or carrier delays.

Where we advertise a particular delivery timeframe, we will take reasonable steps to ensure that the representation is accurate and based on reasonable grounds.

27. Australian Consumer Law

All purchases from Hensky Thurs are subject to applicable consumer protections under the Australian Consumer Law (ACL).

If Hensky Thurs cannot supply goods that you have paid for within the represented timeframe or otherwise within a reasonable time, you may be entitled to an appropriate solution depending on the circumstances.

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

28. Refunds Relating to Delivery

Refunds relating to:

  • lost products;

  • undelivered products;

  • damaged products;

  • faulty products; or

  • cancelled orders

will be handled in accordance with applicable Australian law and our Return & Refund Policy.

Where you are legally entitled to a monetary refund, we will not require you to accept store credit instead.

29. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • shipping providers;

  • delivery services;

  • Website operations; or

  • applicable laws.

Updates will apply prospectively from the date published.

Changes will not remove rights that have already arisen in relation to an existing order.

30. Contact Us

For shipping enquiries, delayed deliveries, tracking questions or delivery problems, contact:

Hensky Thurs

Website: HenskyThurs.store

Email: support@HenskyThurs.store

Australia

Please include your order number when contacting us about an existing order so we can assist you efficiently.