Contact information

CONTACT INFORMATION

Last updated: 26 August 2026

Thank you for visiting Hensky Thurs.

If you have any questions about your order, products, shipping, returns, refunds or our store, our customer support team is here to assist you.

Customer Support

Hensky Thurs

Website: HenskyThurs.store

Email: support@HenskyThurs.store

Country: Australia

Contact Us by Email

For general enquiries, please contact:

support@HenskyThurs.store

When contacting us about an existing order, please include your:

full name;
order number;
email address used when placing the order; and
a brief description of your enquiry.

Providing this information helps us locate your order and assist you more efficiently.

Order Enquiries

For questions regarding:

order status;
order confirmation;
product availability;
delivery;
tracking;
incorrect items; or
changes to an order,

please contact:

support@HenskyThurs.store

Shipping and Delivery Enquiries

If you have a question regarding:

tracking information;
delayed deliveries;
lost parcels;
damaged parcels;
delivery attempts; or
delivery addresses,

please contact our customer support team.

Email:

support@HenskyThurs.store

Please include your order number and tracking information where available.

Returns and Refunds

For return, exchange or refund requests, please contact:

support@HenskyThurs.store

Before returning an item, please review our Return & Refund Policy and contact our support team for the appropriate return instructions.

Please do not send a return to an address shown on your parcel unless that address has been confirmed by our customer support team as the correct return location.

Faulty or Damaged Products

If you receive a product that is faulty, defective, damaged, unsafe, incorrect or significantly different from its description, please contact us at:

support@HenskyThurs.store

Where reasonably available, please include:

your order number;
a description of the issue;
photographs of the product; and
photographs of the packaging if the item was damaged during delivery.

Providing photographs can assist with assessing the issue but does not limit any rights you may have under the Australian Consumer Law.

Business Enquiries

For business, partnership or other commercial enquiries, please contact:

support@HenskyThurs.store

Please include a clear subject line and details regarding the nature of your enquiry.

Customer Complaints

If you would like to make a complaint about an order, product or service, please contact:

support@HenskyThurs.store

Please provide as much relevant information as possible so that we can review the matter fairly and efficiently.

We will make reasonable efforts to investigate and respond to customer complaints in accordance with applicable Australian law.

Response Times

We aim to respond to customer enquiries as soon as reasonably practicable.

Response times may be longer during weekends, Australian public holidays or periods of unusually high customer demand.

Australian Consumer Rights

Nothing on this Contact Information page limits or excludes any rights or remedies available to you under the Australian Consumer Law.

If you experience an issue with a product or service purchased from Hensky Thurs, you may be entitled to rights or remedies in addition to those provided by our store policies.